CANCELLATION AND RETURN
CANCELLATION AND RETURN
I. Cancellation
a) Seniority believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 (twenty four) hours of placing an order and if we have not already dispatched the goods.
- There is no cancellation of orders placed under the ‘Same Day Delivery’ category;
- No cancellations are entertained for those products that Seniority’s marketing team has obtained on special days, like Pongal, Diwali, and Valentine’s Day. These are limited occasion offers and therefore cancellations are not possible.
- Seniority does not accept cancellation requests for perishable items like flowers, eatables etc.; and
- Seniority does not accept cancellation requests for consumables like nutrition and diabetic supplements and tests.
(b) Cancellation/returns may not be possible for certain products under the following conditions:
- Damages due to misuse of product(s)
- Incidental damage due to malfunctioning of product(s);
- Any consumable item which has been used or installed;
- Products with tampered or missing serial/UPC numbers;
- Any damage/defect which are not covered under the manufacturer or vendor’s warranty;
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered;
- Any wearable product that has been worn, washed, tags removed, stained from trying on and/or odor, smell of smoke, or show any type of damage etc.; or
- For hygiene reasons for example toilet and personal care products.